Public Support Page

Support

Use this page as the public support destination for customers, Business Central/AppSource evaluators, and implementation contacts who need help with Naval SCM.

Public support contact for Naval SCM and the Business Central companion. We aim to respond to all support requests within 1 business day.

Contact Support

How to reach Naval SCM

Send general support requests to support@navalscm.com. For faster triage, include the company name, environment or tenant name, affected ERP system, purchase order or supplier reference, a short description of the issue, and any screenshots or files that help explain the problem.

  • Helpful information to include: user name, environment, timestamp, PO or material reference, what happened, and what outcome was expected.
  • For integration issues: include the ERP, company, affected workflow, and whether the issue is read-only, dry-run, write-back, or authentication related.
  • For uploads or Ask Naval questions: include the file type used and whether the concern is about data quality, extraction, or the generated answer.

Severity Guidance

Recommended triage levels

Severity 1 - Critical

Production outage, inability to access the service, or a blocking issue preventing business-critical workflow execution.

Target initial response: We aim to respond within 1 business day.

Severity 2 - High

Major feature degradation, workflow failure affecting important users, or time-sensitive business impact with no reasonable workaround.

Target initial response: We aim to respond within 1 business day.

Severity 3 - Medium

Partial issue, question, or defect with a workaround available, or a problem affecting a limited set of users or transactions.

Target initial response: We aim to respond within 1 business day.

Severity 4 - Low

General questions, feature requests, documentation suggestions, and non-urgent usability issues.

Target initial response: We aim to respond within 1 business day.

Security Reporting

Responsible disclosure

If you believe you have identified a security issue involving Naval SCM, please report it to security@navalscm.com. Include a clear description of the issue, affected environment or page, steps to reproduce if known, and a safe way to contact you for follow-up.

Please do not publicly disclose a suspected vulnerability until the issue has been reviewed and addressed. Avoid activities that could disrupt service or expose customer data.

Business Central and AppSource Users

Marketplace-related help

If you are evaluating or using the Microsoft Dynamics 365 Business Central companion app for Naval SCM, include the Business Central environment name, company context, extension version, and the exact page or action that produced the issue. If the issue relates to the companion wrapper rather than the Naval SCM backend, note that in your request so it can be routed correctly.

This page is the intended public help/support destination for the companion app and related AppSource listing references.