Privacy Policy

Overview

What Naval SCM is

Naval SCM is a cloud-based supplier schedule management and procurement workflow platform. It connects to ERP environments, reads purchase order data, evaluates supplier change requests, applies approved date changes back into connected systems, supports autonomous approvals and human handoffs, and maintains audit trails for workflow activity.

This policy is intended to describe Naval SCM's general privacy practices for business users, customer administrators, supplier users, and support contacts who interact with the service.

Information We Process

Business, account, and workflow information

• Account and contact information: names, business email addresses, business phone numbers, company names, job roles, login identifiers, and similar information used to provision access or respond to support requests.
• ERP and procurement data: purchase order numbers, line items, suppliers, material identifiers, quantities, delivery dates, need dates, lead-time fields, shortage indicators, planning signals, and related operational data made available through customer ERP integrations or customer-provided files.
• Supplier workflow data: supplier responses, proposed date changes, status updates, escalation events, outreach logs, approval decisions, handoff history, and audit records generated while the platform is being used.
• Support and communications data: information voluntarily included in support tickets, implementation conversations, uploaded business documents, and other business communications sent to Naval SCM.
• Usage, telemetry, and log data: service logs, device or browser metadata, timestamps, IP-derived connection details, error logs, feature usage signals, and diagnostic data reasonably necessary to operate, troubleshoot, and secure the service.

How We Use Information

Service delivery and operations

• Provide, configure, maintain, and improve the Naval SCM service.
• Process ERP, purchase order, supplier, and workflow data to support procurement automation, review flows, status tracking, and audit trails.
• Authenticate users, manage accounts, and administer customer environments.
• Detect, investigate, and address service reliability, fraud, abuse, and security issues.
• Respond to implementation, support, billing, or legal inquiries.
• Generate aggregated operational insights for product support, capacity planning, and service performance analysis.

Service Providers and Subprocessors

High-level categories

Naval SCM may rely on third-party service providers to support hosting, infrastructure operations, email delivery, monitoring, backup, customer support, analytics, identity or authentication services, and document storage or transmission. These providers act on Naval SCM's instructions for service operation and support.

Customers should also understand that ERP integrations and customer-configured external services may affect what information flows into Naval SCM and where supporting systems process it.

Retention and Security

Retention, safeguards, and customer responsibilities

Naval SCM retains customer and workflow information for as long as reasonably necessary to provide the service, support customer operations, maintain auditability, comply with contractual or legal obligations, resolve disputes, and enforce agreements. Actual retention periods may vary by deployment model, customer configuration, and legal requirements.

Naval SCM uses generally reasonable administrative, technical, and organizational safeguards designed to help protect business data from unauthorized access, loss, misuse, or alteration. No system can be guaranteed perfectly secure, and customers remain responsible for configuring user access, protecting credentials, controlling what data is connected to the service, and reviewing any contractual or regulatory requirements applicable to their own use.

Your Choices and Contact Process

Questions, requests, and updates

Customers and users may contact Naval SCM to ask questions, request corrections, or raise privacy concerns. Some requests may need to be handled by the relevant customer administrator because Naval SCM processes much of the business data on behalf of customers.

Submit privacy requests or questions to privacy@navalscm.com. Include your name, company, the environment or account involved, and enough detail for the request to be evaluated.